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The Dallas Cowboys drive winning customer experience and collaboration with Webex.
The Dallas Cowboys are redefining customer experience and collaboration through Cisco's Webex Contact Center, Webex Suite, and Cisco Devices. They have been at the forefront of innovation, reshaping the fan experience using these Cisco solutions. The Webex Contact Center is instrumental in enhancing customer service for season ticket and suite holders. It provides a streamlined platform for customer service agents, allowing for efficient and personalized support. With its capability to integrate with their CRM system, agents can identify customers as soon as they call, offering a personalized and efficient service. The Cowboys also credit the scalability and accessibility of Cisco Webex meetings and devices for maintaining seamless collaboration across various locations and situations. Looking ahead, the franchise looks forward to utilizing Webex's AI capabilities for further efficiency and innovative features like the AI assistant and post-meeting summaries. Watch this engaging video and contact us today to get started with the latest Webex Contact Center and Suite.
Frequently Asked Questions
How do the Dallas Cowboys enhance customer experience?
The Dallas Cowboys utilize the Webex Contact Center to enhance customer service by providing a platform that connects customers with knowledgeable agents. This integration with their CRM system allows agents to identify callers quickly, ensuring a warm and efficient greeting. Their main goals are to deliver exceptional service while maintaining efficiency.
What role does Webex play in team collaboration?
Webex plays a crucial role in keeping the Dallas Cowboys connected, whether team members are working from home, at the office, or traveling. The video features and ease of connecting through Webex meetings help maintain seamless collaboration across various locations, making it easier for teams to work together effectively.
What future innovations are the Dallas Cowboys looking forward to with Webex?
The Dallas Cowboys are looking forward to advancements in AI-based collaboration tools, particularly the Webex AI assistant. This tool is expected to streamline meetings by providing summaries and action items, enhancing productivity. The team is confident that continued partnership with Webex will support their goals of innovation and collaboration.
"His methodical and personable approaches have always held him in the highest regard with his customers whom I know. Both when working alongside one another, and on a reciprocal basis. A truly nice guy who will always go the extra mile regardless of reward, without a doubt the most selfless referral partner anyone could hope to know."
Jeff
Manager
"I have known and worked with Bill for over 2 years. We have collaborated on a number of projects together and I can honestly say that his creativity, planning and implementation around Avaya and its implementation has always impressed me. He has a fantastic method of engaging anyone who works with him by using clear and concise language and always states a very consistent & clear vision. "
Our all-in-one cloud phone system connects your entire company. Everyone, anywhere, on any screen, is ready for business on Avaya Cloud Office.
Video meetings: HD quality audio and video conferencing, screen sharing and more. Messaging: Team messaging that’s perfect for collaboration with file sharing & more. Phone: A robust & reliable business phone system, including business SMS and call management.
Call
A cloud-based phone system that works the same in the office, on the go, or from home. HD-quality voice calls connecting your business like never before.
Chat
Connect with your team across the hall or across the globe, send 1:1 messages, have group chats, or use SMS – an all-in-one app on almost any device you use.
Meet
Effortlessly move from the chat environment to a full-scale video meeting room for face-to-face wherever you are.
Collaborate
Share files, swap ideas, complete tasks, track your meetings – all the items that make your personal workflow, your teams, and your business run smoothly all in one.
Fax
Send and receive unlimited faxes on most plans with mobile internet faxing.
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Unlimited phone calls
Toll-free or local numbers
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Voicemail-to-text
Unlimited audio meetings
Unlimited video conferencing with up to 200 participants
"I have known and worked with Bill for over 2 years. We have collaborated on a number of projects together and I can honestly say that his creativity, planning and implementation around Avaya and its implementation has always impressed me. He has a fantastic method of engaging anyone who works with him by using clear and concise language and always states a very consistent & clear vision."
Michelle
Founder
"I have known Bill for 3 years and cannot recommend him highly enough to potential clients, investors, or business partners. Bill is a committed and driven professional with a keen eye for detail and the ability to form excellent working relationships. I would thoroughly recommend working with him whether as a client or business partner."
Michael
CEO
"His methodical and personable approaches have always held him in the highest regard with his customers whom I know. Both when working alongside one another, and on a reciprocal basis. A truly nice guy who will always go the extra mile regardless of reward, without a doubt the most selfless referral partner anyone could hope to know."
Jeff
Manager
"Bill mentored me and gave me some great advice on how to take my business using Avaya. Thanks to Bill my business has grown and evolved in a way I would never have considered. His advice was invaluable. I highly recommend him!"
Happens Here Partners is an advanced IT systems integration company focused on business efficiency and infrastructure optimization. As a fully engaged company, we specialize in providing network support services to businesses and campuses all over.
The Mission of Happens Here Partners is to transform the way in which companies purchase, maintain, and upgrade their current IT equipment and provide IT infrastructure improvements with business solutions which help organizations run more efficiently and securely, create a competitive advantage, and scale to serve its business and client needs.
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