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AI Fact or Fiction: 10 Questions to Ask MDR Providers About AI Capabilities
Though Agentic AI is reshaping the way MDR providers detect and respond to threats, many solutions are still in beta or lack meaningful automation. This eBook, "AI Fact or Fiction: 10 Questions to Ask MDR Providers About AI Capabilities," offers 10 essential questions to help security leaders evaluate MDR platforms and avoid AI hype. Download your complimentary copy to understand what real Agentic AI looks like, how it accelerates detection and response, and what outcomes to expect. Contact Happens Here Partners for a strategic consultation.
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It's important to verify if the MDR provider's AI is production-ready or still under development. Many vendors may present their AI as mature while still in beta. Look for evidence that the AI is actively driving measurable outcomes in real-world environments. Additionally, inquire about how the AI is currently applied—whether it contributes to initial threat detection or is involved in investigation and response processes.
What Actions Can Your AI Take Autonomously?
Understanding the autonomous capabilities of the AI is crucial for maintaining control over incident response. Providers should clearly document the actions AI can take independently, such as endpoint isolation or file quarantine, and specify which actions require human validation. Additionally, there should be role-based approval workflows for high-impact decisions, ensuring that human oversight is always integrated into the process.
How Do You Ensure AI Decision-Making Transparency?
A mature MDR provider should offer detailed reasoning behind each AI-driven action, avoiding 'black-box' operations. This includes providing an evidence trail that explains what actions were taken, why they were taken, and the context behind those decisions. Daily operational summaries can also help teams understand AI activity and its impact, while exportable evidence packages should be available for audits and investigations.
AI Fact or Fiction: 10 Questions to Ask MDR Providers About AI Capabilities
published by Happens Here Partners
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"I have known and worked with Bill for over 2 years. We have collaborated on a number of projects together and I can honestly say that his creativity, planning and implementation around Avaya and its implementation has always impressed me. He has a fantastic method of engaging anyone who works with him by using clear and concise language and always states a very consistent & clear vision."
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Happens Here Partners is an advanced IT systems integration company focused on business efficiency and infrastructure optimization. As a fully engaged company, we specialize in providing network support services to businesses and campuses all over.
The Mission of Happens Here Partners is to transform the way in which companies purchase, maintain, and upgrade their current IT equipment and provide IT infrastructure improvements with business solutions which help organizations run more efficiently and securely, create a competitive advantage, and scale to serve its business and client needs.
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